The Driver's License form plays a pivotal role in capturing a complete ID image, essential for meticulous record-keeping and to expedite data entry during visitor registration processes. Utilizing Optical Character Recognition (OCR) technology and a specific pattern recognition algorithm, it identifies unique driver license templates for efficient processing. Despite the high accuracy rate of 95-99% offered by the technology when correctly set up, challenges arise with the introduction of new driver license designs, particularly those featuring holograms that may obstruct text recognition, urging the consideration for upgrades to scanning technology such as the Snapshell IDR model.
The Drivers License form plays a crucial role in capturing complete ID images for record-keeping and streamlining the data entry process during visitor registration. Utilizing Optical Character Recognition (OCR) technology and a pattern recognition algorithm, this process becomes highly efficient in identifying unique driver's license templates for processing. However, it's important to note that despite aiming for the highest recognition rate possible, no OCR technology achieves 100% accuracy, with per-character accuracy rates fluctuating between 95-99% based on proper setup. Advances in driver's license designs, including the introduction of holograms to combat fake IDs, pose challenges for OCR technology, with some scanners struggling to capture data obscured by these security features. To combat these obstacles, the development of improved scanners like the Snapshell IDR and the release of regular SDK updates ensure continued adaptation to new and updated license designs. Moreover, strategies are in place for addressing scanning issues, whether by recalibrating scanners, upgrading models, or contacting technical support with secure scans of problematic licenses. Understanding the limitations and potential issues, such as incorrect data capture, hologram interference, or compatibility problems, is essential for effective problem resolution. This complex interplay of technology, design evolution, and troubleshooting strategies underscores the importance of staying current with the latest developments in driver's license scanning and processing.
LobbyWorks® 4.0 – Scanning Business Cards, Driver Licenses and IDs
Updated: 26 May 2011
Scanning business cards and driver licenses is a great way to capture a complete ID image for record keeping and to streamline data entry during visitor registration. Card scanning utilizes a technology called Optical Character Recognition (OCR) and a pattern recognition algorithm to identify unique driver license templates for processing.
Important notes:
1)The goal of OCR technology is to achieve the highest recognition rate possible; however, no currently available OCR technology is 100% accurate. LobbyWorks® uses an SDK, and supported card scanners measure a per-character accuracy rate of 95-99% when the technology is properly set up.
2)Many new driver license designs have been updated to include one or more holograms as a method to prevent/detect fake IDs. In the new designs, the holograms often obstruct the text that the OCR technology is attempting to decipher. Card Scanning Solutions has created a new scanner, the Snapshell IDR (Honeywell part # LWVMSSNAP), with improved light management to improve capture of data from licenses where text is hidden behind holograms. The 800 scanner does not have same capability, so we encourage users who experience OCR problems with holograms on newer IDs/licenses to consider upgrading to a Snapshell IDR model.
3)Card Scanning Solutions releases SDK updates on a regular basis due to the continuous introduction of new and updated driver license designs. If you encounter an unsupported license template, the best recommendation is to update to the latest CSS SDK to attempt to resolve the problem. LobbyWorks has been updated in v4.0.6.1 to install the full CSS SDK to enable easier SDK updates in the field. Important: If the newest SDK does not resolve the problem, you will need to collect a secure scan to provide to Honeywell technical support for forwarding to CSS.
What should I do if a driver license is not scanning properly?
Problem
Question
Resolution1
A specific model or
Do the driver license fields seem
No –
models of license do not
to be captured into the correct
1) Check both Autodetect and the state-specific
scan properly
LobbyWorks field?
settings in Front Desk.
2) Check the latest CSS SDK to see if it has a fix.
If not, collect a secure scan2 to provide to
Honeywell technical support for forwarding to
CSS.
Do the licenses have holograms
Yes – You have encountered a limitation of the 800
and are you using an 800 model
scanner relative to new driver licenses. We
scanner?
recommend you upgrade to the Snapshell IDR
model.
A specific license model was
Yes – Although CSS has added numerous new
previously compatible with
driver license templates, they still continue to
Autodetect, but now requires
support the older templates as well. We
selection of a state?
recommend collection of a secure scan2 be
provided for review.
The OCR seems to be entering a
Yes –
lot of typos into LobbyWorks?
1) The OCR technology is not 100% accurate.
The achievable per-character accuracy rate is
between 95-99%.
1All resolutions shown are compatible with LobbyWorks 4.0 build 4.0.6.1 or later.
2The best method of acquiring the image is by creating a “cssnlogdir” folder on the C drive. Once the cssnlogdir folder is created it will automatically capture encrypted copies of everything you scan. All you need to do is scan the problematic card, compress/zip the cssnlogdir folder and send it to Honeywell Technical Support. After the email is sent, delete the folder.
1
2) To help achieve the highest accuracy, it is
important that the scanned image shows the
entire card and that the image is good. If using
an 800 scanner, recalibrate. If recalibration
does not help, we recommend collection of a
secure scan be provided for review.
No card scans properly
Are you using an 800 scanner?
1) Please confirm that the 800 model is
compatible and recalibrate the scanner. Note:
there are models of the 800 scanner that do
image capture only without OCR support.
2) Please confirm card is being inserted into
scanner with proper orientation (image face
down).
Front Desk starts but the
Yes – This may be caused by an installation error
Snapshell IDR does not power
of the driver or SDK. Uninstall both the driver/SDK
up?
using Add/Remove Programs and then reinstall
driver followed by SDK.
Front Desk starts but does not
detect the scanner?
1) Confirm that another open application is not
using the scanner. A scanner can only connect
to one software application at a time. If this is
the problem, close the application and restart
Front Desk.
2) The scanner driver may not have been
installed properly. Apply the hot fix for
LobbyWorks 4.0.6.1. Uninstall the CSS SDK
using Add/Remove programs. Install the latest
SDK (9.42.37 or later). If the scanner was the
800 model, recalibrate the scanner.
Front Desk displays errors when
attempting to start the application
1) If you encounter any device compatible error
during launch of Front Desk, manually register
the following DLLs located in the LobbyWorks
installed path bin folder:
-
BIZCOM.dll
ScanW.dll
ScanWex.dll
2) The CSS SDK may have been uninstalled.
Please confirm that a single version of the
CSS SDK is installed.
What does a per-character accuracy rate mean?
A 99% OCR accuracy rate does not mean that only one license out of 100 will be wrong. It means that approximately one character will misread on every license (assuming that each license has approximately 100 characters). A misread could be O vs 0, i vs l, u vs v, etc. This does not mean that every card will have one mistake – you could have three cards read perfectly and one card with multiple mistakes.
Why do some licenses work in Autodetect mode while for other licenses I need to select a specific state?
Auto detection like OCR works on visual information but instead of looking for characters it is looking for shapes, usually the shape of the word that represents the state or some other unique identifier that can only be found on one state. To help the SDK with auto detection, it is important that the scanned image shows the entire card and that the image is good.
How do I recalibrate the 800 scanner on LobbyWorks 4.0.6.1 or later?
When calibration of the scanner completes via Front Desk or Kiosk, the following files will be created in the ScanShell800 folder in the system:
•PixGan6.dat
2
•PixGanG6.dat
•PixOff6.dat
•PixOffG6.dat
To recalibrate the scanner, delete these files and relaunch the Front Desk or Kiosk application in the system.
•Path for WinXP: C:\Documents and Settings\All Users\Application Data\Card Scanning Solutions\ScanShell800
•Path for VISTA: C:\ProgramData\Card Scanning Solutions\ScanShell800
•Path for Windows 7: C:\ProgramData\Card Scanning Solutions\ScanShell800
3
Filling out a driver's license form is a step many of us will take at some point. Whether you're applying for your first license or renewing an existing one, the process can seem daunting. Thankfully, with a bit of guidance, the process can be straightforward. It's important to complete the form accurately to ensure that your driver's license correctly reflects your personal information. Doing so not only keeps your records straight but also helps in streamlining the data entry during visitor registration if you are using systems like LobbyWorks. Here's how you can tackle filling out a driver's license form.
After submitting the form, there might be additional steps like passing a driving test or an eye exam, depending on your state's requirements. Staying informed about your application's status is crucial, and don't hesitate to contact the issuing authority if you have questions or concerns. Remember, a driver's license is not just a means to drive; it's a vital piece of identification. Taking the time to fill out the form correctly is an important step in securing this essential document.
If your driver license does not scan properly, the first step is to ensure the license fields are matched correctly in the LobbyWorks system. If they're not, you may need to adjust the Autodetect settings or check for a state-specific setting in Front Desk. It's also a good idea to check for the latest Card Scanning Solutions (CSS) Software Development Kit (SDK) update, as this may include a fix for your issue. If the problem persists, you should create a secure scan of the license to provide to Honeywell technical support for further assistance.
Why are licenses with holograms not scanning correctly?
Licenses featuring holograms can sometimes obstruct the OCR (Optical Character Recognition) technology used in scanning, making it difficult for the software to accurately capture the data on the license. If you're using an 800 model scanner and experiencing issues with hologram-obscured licenses, upgrading to the Snapshell IDR model, which boasts improved light management to better capture data from such licenses, is recommended.
Why does a specific license model that used to work now require selection of a state?
As new driver license templates are continuously introduced, the Card Scanning Solutions (CSS) regularly updates its SDK to include these new designs. While many new templates are added, older ones are still supported. If a license that previously worked in Autodetect mode now requires manual state selection, it suggests that the template has been updated or altered. In such cases, providing a secure scan for review is recommended to help address the issue.
What does per-character accuracy rate mean?
A per-character accuracy rate indicates the expected rate of correct character recognition by the OCR technology. For instance, a 99% accuracy rate means that on average, 99 out of 100 characters are correctly recognized. However, this rate does not guarantee that every license scan will be perfect; there could be occasional misreads such as confusing 'O' with '0', or 'i' with 'l'. It’s a measure of the technology's reliability, not a guarantee of perfection on every scan.
How can I recalibrate the 800 scanner?
To recalibrate the 800 scanner, you'll need to locate and delete certain calibration files from the ScanShell800 folder on your system. These files include PixGan6.dat, PixGanG6.dat, PixOff6.dat, and PixOffG6.dat. After these files are deleted, relaunching the Front Desk or Kiosk application should prompt a recalibration of the scanner. The exact location of the folder varies depending on your operating system (Windows XP, Vista, or Windows 7).
Why do some licenses work in Autodetect mode while others require selection of a specific state?
Autodetect mode and manual state selection differ due to the vast variety of license designs and the specific visual information they contain. Autodetect relies on recognizing unique visual identifiers, such as state-specific shapes or words, to determine the license's origin. However, not all licenses carry visually distinct identifiers that are easily recognized by the software. Ensuring the entire card is visible and that the scan quality is high can improve the SDK's ability to properly identify a license in Autodetect mode. For licenses that do not work in Autodetect, manually selecting the state based on visual identifiers not recognized by the software may be necessary.
Filling out a driver's license form may seem straightforward, but errors can easily occur. One common mistake is not verifying that all the information has been scanned correctly. Since Optical Character Recognition (OCR) technology is used in scanning processes, but isn't 100% accurate, crucial details such as name, address, or license number may be misread. For example, the OCR may confuse the letter "O" for the number "0". Ensuring that all scanned information reflects accurately on the form is essential.
Another error involves overlooking the need to update the Card Scanning Solutions (CSS) Software Development Kit (SDK) regularly. The continuous introduction of new and updated driver license designs means that staying current with the latest CSS SDK updates is crucial for compatibility and to avoid scanning issues. When individuals do not update their SDK, they might encounter errors or unsupported license templates during the scanning process.
People also make the mistake of using inadequate hardware for scanning licenses with newer security features, such as holograms, which obstruct the text. The Snapshell IDR model scanner is recommended for such cases because of its improved light management capabilities. However, individuals using older scanner models like the 800 may not realize the limitations until encountering problems with data capture.
Incorrectly inserting the driver's license into the scanner is a surprisingly common issue. The proper orientation is crucial for the scanner to capture all the necessary information accurately. If the card is inserted face up when it should be face down, or vice versa, the scan will not capture the information correctly, leading to errors or incomplete data entry.
Failure to recalibrate the scanner regularly can lead to a host of scanning errors. Over time, the calibration of a scanner can drift, affecting its ability to capture data accurately. If the 800 model scanner is being used, recalibration might be necessary to improve scanning accuracy. This simple step is often overlooked, resulting in frequent data capture errors.
Lastly, an error that can easily be avoided is failing to collect a secure scan when faced with scanning problems. When a driver license doesn't scan properly, and after checking for common issues like incorrect settings or the need for recalibration, collecting a secure scan and providing it to Honeywell technical support for review is recommended. However, some people might skip this step, missing out on the opportunity to resolve the issue with expert help.
When applying for or renewing a driver's license, individuals often need to submit additional forms and documents to verify their identity, residency, and eligibility. These documents play a crucial role in ensuring the security and accuracy of the licensing process. The following list outlines some of the most commonly required documents that accompany a driver's license application.
Each state has its own specific requirements for the types of documents needed to apply for a driver's license, and it's crucial for applicants to check with their local Department of Motor Vehicles (DMV) or equivalent for the most accurate and up-to-date information. Providing the correct documentation can streamline the application process, making it smoother for both the applicant and the issuing agency.
The Driver's License form is similar to the Passport Application form in that both require the use of Optical Character Recognition (OCR) technology for data capture. This commonality stems from their need to quickly and accurately process personal identification information, consolidating data entry and significantly reducing potential human error during input.
Similar to the Voter Registration form, the Driver's License form relies on unique templates for processing. This method ensures that the form recognizes specific formatting and features of various states' licenses, akin to how voter registration adapts to different state laws and requirements, ensuring accuracy and compliance.
The Employment Application form shares similarities with the Driver's License form in the way that both gather and verify personal identification information. Employers and government agencies must ensure the information provided is accurate and true, often cross-referencing the data provided with official documents like a driver's license.
The Tax Filing forms, much like the Driver's License form, benefit from OCR technology for data collection, streamlining the process of submitting financial information. This technology ensures that data from various sources can be digitized and processed efficiently, reducing errors in financial reporting and personal identification.
Credit Card Application forms are closely related to the Driver's License form as both types must include security measures to prevent fraud. This includes the use of holograms on driver's licenses, similar to security features on credit cards, aiming to protect the cardholder's identity and financial information.
The Bank Account Opening form, akin to the Driver's License form, undergoes constant updates to accommodate new security features and prevent fraudulent activities. Banks, like the agencies issuing driver's licenses, regularly update their documentation and verification processes to enhance security and accuracy.
University Enrollment forms share features with the Driver's License form by necessitating the precise capture of personal information through scanners. Educational institutions, similar to motor vehicle departments, require accurate data capture for records and identification purposes.
The Jury Duty Summons form is similar to the Driver's License form in that both require recipients to provide personal identification information accurately. Juror identification often uses scanned documents for verification, paralleling the driver's license form's reliance on OCR for data accuracy.
Event Registration forms match the Driver's License form in the essential requirement for accurate personal detail capture. Just as event organizers need to efficiently register attendees, possibly using scanned IDs for faster processing, so does the driver's license form with its focus on streamlined data entry.
When filling out a Driver's License form, it's crucial to pay close attention to the information you are providing and how it's being processed, especially if the form is part of a digital onboarding process that includes scanning technologies like OCR (Optical Character Recognition). Here are some guidelines on what you should and shouldn't do during this process:
Things You Should Do:
Ensure all the information provided on the form is accurate and matches the details on your official documents. This helps in minimizing errors during and after scanning.
Before submitting the form, double-check if your driver's license has a hologram that might obstruct text recognition. Opt for scanners like the Snapshell IDR that have better light management to handle such features.
Regularly update the SDK (Software Development Kit) if you're using a digital onboarding system. Card Scanning Solutions frequently releases updates to improve recognition rates.
Calibrate your scanner, especially if you are using an 800 model, to ensure it captures the card data accurately. Follow the specific instructions for recalibration if necessary.
Use the entire card's image for scanning to aid the auto detection feature. A full image allows the OCR to more easily identify the state or other unique identifiers on the license.
Provide a secure scan of your driver's license if the OCR technology fails to recognize it or make a lot of typos. This secure scan can be used by technical support to improve the system.
Things You Shouldn't Do:
Avoid using old scanner models that are not equipped to handle new driver's license designs, especially those with holograms. Old models may not accurately capture your license's data.
Don't ignore software updates. Not using the latest CSS SDK can lead to compatibility issues with newer driver license templates.
Avoid scanning the card with the image facing up or in the wrong orientation, as this could prevent the OCR technology from reading your card correctly.
Do not use a scanner for an application while it's connected to another application. Ensure exclusivity to avoid connection issues.
Avoid skipping the step of manually registering DLLs if you encounter an error during the launch of the Front Desk application, as this can resolve device compatibility errors.
Don't delete or compress the cssnlogdir folder before sending it to technical support after encountering a scanning issue. This folder contains valuable data that can help in diagnosing the problem.
By following these dos and don'ts, you can ensure a smoother, more efficient process when filling out and submitting your Driver's License form, especially in systems utilizing scanning technologies.
Understanding the intricacies of driver's license scanning technology and the associated procedures can sometimes lead to confusion. Below are five common misconceptions about driver's license forms and the realities behind them:
In reality, even though Optical Character Recognition (OCR) technology aims for the highest possible recognition rate, it is not infallible. Current OCR technologies, including those used in LobbyWorks® 4.0, achieve a per-character accuracy rate of 95-99%. This means that errors can occur, and it's a normal part of the process rather than a failure of the system.
Contrary to what some may believe, the introduction of holograms and other security features in newer driver license designs can interfere with OCR scanning. These features, while enhancing security, may obscure text and reduce the effectiveness of the scanning process. Solutions such as the Snapshell IDR scanner have been developed to mitigate these issues by improving light management for better data capture.
While encountering an unsupported license template is possible, it's not the only reason a driver's license may not scan correctly. Before jumping to conclusions, checking for software updates (such as the latest CSS SDK) or recalibrating the scanner are advisable first steps. These actions often resolve scanning issues without the need to deem a license unsupported.
Not all scanner models offer the same level of effectiveness when scanning driver's licenses, especially when dealing with newer ID designs with advanced security features like holograms. Upgrading to a model designed to handle such features, like the Snapshell IDR, can significantly improve scanning success rates.
While the technology and processes behind driver's license scanning can seem complex, solutions like LobbyWorks® are designed to be user-friendly, with various support options available. Troubleshooting steps, such as recalibrating the scanner, updating the SDK, or even contacting technical support for assistance, simplify resolving issues that may arise during scanning.
Understanding these misconceptions and the facts can help users navigate the challenges of driver's license scanning more effectively, ensuring smoother operations and more accurate data capture.
Filling out and using a Driver's License form involves a variety of technical considerations to ensure accuracy and efficiency. The process, powered by Optical Character Recognition (OCR) technology, is designed to streamline data entry during the visitor registration process. Here are key takeaways from the document concerning the handling and troubleshooting of Driver's License forms:
By familiarizing oneself with these key aspects of the driver's license form processing, individuals and organizations can enhance their efficiency in visitor registration and identification management. Adoption of upgraded technology and staying current with software updates are pivotal in navigating the challenges presented by new license features and achieving optimal accuracy in data capture.
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